Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the Five Needs mobile application (the "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

You must be at least 18 years old to use this App. By using the App, you represent and warrant that you are at least 18 years of age.

Low Latency Labs LLC ("Company," "we," "us," or "our") reserves the right to refuse service to anyone at any time for any reason.

2. Description of Service

Five Needs is an educational mobile application designed to help parents track and understand their child's emotional patterns based on five core emotional needs: Secure, Respected, Important, Accepted, and Included.

The App allows users to:

• Log moments and observations about their child's behavior
• Categorize moments by emotional need
• View patterns and insights over time
• Store data locally on their device
• Optionally sync data via iCloud (user-controlled)

3. User Accounts and Data

Five Needs does not require account creation. The App operates entirely on your device with optional iCloud synchronization.

Local Data Storage: All data you enter (child's name, age, avatar, moment logs, notes) is stored locally on your device using iOS secure storage frameworks.

iCloud Sync (Optional): If you enable iCloud sync in your device settings, your data will be synchronized across your Apple devices using Apple's iCloud infrastructure. This sync is managed entirely by Apple and subject to Apple's Privacy Policy. We do not have access to your iCloud data.

No Company Access: Low Latency Labs LLC does not collect, store, or have access to any personal information or user-generated content from the App.

4. Acceptable Use

You agree to use the App only for lawful, personal, non-commercial purposes. You may not:

• Reverse engineer, decompile, or disassemble the App
• Modify, adapt, or create derivative works based on the App
• Remove or alter any copyright, trademark, or proprietary notices
• Use the App for any illegal or unauthorized purpose
• Resell, redistribute, or sublicense the App
• Attempt to gain unauthorized access to any systems or networks

5. Intellectual Property

The App and all content, features, and functionality (including but not limited to software, text, graphics, logos, and design) are owned by Low Latency Labs LLC and are protected by United States and international copyright, trademark, and other intellectual property laws.

User-Generated Content: You retain all ownership rights to the content you create in the App (notes, moment logs, observations). By using the App, you grant yourself a license to use this content as stored locally on your device or in your iCloud account.

Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal use in accordance with these Terms.

6. Medical and Professional Disclaimer

The App provides educational information about emotional needs and pattern recognition. It is designed to help parents reflect on their observations, but it:

• Does not provide medical advice: The App is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
• Does not replace professional help: If you have concerns about your child's mental health, behavior, development, or emotional well-being, you must consult a licensed child psychologist, pediatrician, psychiatrist, or qualified mental health professional.
• Is not a diagnostic tool: Pattern insights are for informational purposes only and should not be interpreted as clinical diagnoses.
• Does not guarantee outcomes: Using the App does not guarantee any specific results, behavioral changes, or improvements in your relationship with your child.

Emergency Situations: If you or your child are experiencing a mental health emergency, call 911 or your local emergency services immediately. Do not rely on the App for emergency assistance.

By using the App, you acknowledge that you understand these limitations and agree to consult appropriate professionals for any health-related concerns.

7. Disclaimers and Limitation of Liability

AS IS and AS AVAILABLE: The App is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or availability.

We do not warrant that:

• The App will be error-free, uninterrupted, or secure
• Defects will be corrected
• The App will meet your specific requirements
• Any information provided by the App is accurate or complete

Limitation of Liability: To the maximum extent permitted by law, Low Latency Labs LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of data, profits, or goodwill
• Emotional distress or relationship harm
• Decisions made based on App insights
• Any other damages arising from your use or inability to use the App

In jurisdictions that do not allow the exclusion of certain warranties or limitation of liability, our liability shall be limited to the maximum extent permitted by law. In no event shall our total liability to you exceed the amount you paid for the App (if any) in the twelve months preceding the claim.

8. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we handle data.

Key points:

• We do not collect personal information from the App
• All data is stored locally on your device
• Optional iCloud sync is managed by Apple, not us
• We do not use analytics, tracking, or advertising services

9. Subscriptions and Purchases

9.1 Subscription Options

Five Needs offers the following purchase options:

• Monthly Subscription: Recurring payment that auto-renews every month
• Annual Subscription: Recurring payment that auto-renews every year
• Lifetime Purchase: One-time payment for permanent access (see Section 9.7 for definition)

9.2 Free Trial

• New subscribers may be eligible for a 7-day free trial for monthly or annual subscriptions
• The trial period begins when you subscribe
• You will be automatically charged the subscription price when the trial ends unless you cancel at least 24 hours before the trial period ends
• Any unused portion of a free trial is forfeited when you purchase a subscription

9.3 Auto-Renewal Terms

• Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period
• Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period
• You can manage and cancel your subscriptions by going to your App Store account settings after purchase

9.4 Pricing

• Current prices are displayed in the App Store at the time of purchase
• Prices may vary by region based on local currency and App Store pricing
• Prices are subject to change; however, any price changes will not affect your current subscription period

9.5 Cancellation

• You may cancel your subscription at any time
• To cancel: Open iPhone Settings > [Your Name] > Subscriptions > Five Needs > Cancel Subscription
• Cancellation takes effect at the end of the current billing period
• You will retain access to premium features until the end of the period you have already paid for

9.6 Effect of Subscription Expiration

• When your subscription expires or is cancelled, app functionality will be locked
• You will not be able to log new moments or access premium features
• Your existing data remains stored locally on your device and is not deleted
• Resubscribing or purchasing lifetime access will restore full functionality and access to your existing data

9.7 Lifetime Purchase

• "Lifetime" means access to Five Needs premium features for as long as the app remains available and supported by Low Latency Labs LLC
• Lifetime access is tied to your Apple ID and can be restored on any device signed into that Apple ID
• The lifetime purchase does not guarantee perpetual updates, new features, or compatibility with future versions of iOS
• Lifetime access is non-transferable except as permitted by Apple's Family Sharing feature (if enabled)
• You may not sell, gift, or otherwise transfer your lifetime purchase to another Apple ID

9.8 App Discontinuation

If Low Latency Labs LLC decides to discontinue Five Needs:

• We will provide at least 90 days advance notice via in-app notification and notice on our website
• Upon discontinuation, all subscriptions and lifetime purchases will end
• Your local data remains on your device and is not affected by app discontinuation
• No refunds will be issued for lifetime purchases upon discontinuation, as this limitation is disclosed at the time of purchase

9.9 Refunds

• All purchases and payments are processed by Apple through the App Store
• Refund requests must be submitted directly to Apple at reportaproblem.apple.com
• Low Latency Labs LLC cannot process refunds directly
• Apple's refund policies apply to all purchases
• Cancelling a subscription mid-period does not entitle you to a prorated refund; you retain access through the end of your paid period

9.10 Taxes

You are responsible for any applicable taxes associated with your purchase, based on your location.

9.11 Apple Platform Dependency

All purchases, subscriptions, and payment processing are conducted exclusively through Apple's App Store and are subject to Apple's systems, policies, and availability. Low Latency Labs LLC is not responsible for:

• App Store outages, errors, or service interruptions
• Changes to Apple's terms, policies, or pricing structures
• Apple's decisions regarding app availability or distribution
• Technical issues with Apple's payment or subscription systems
• Any actions taken by Apple that affect your ability to purchase, access, or use the App

For issues related to App Store purchases or billing, please contact Apple Support directly.

10. Termination

We reserve the right to terminate or suspend your access to the App at any time, with or without notice, for any reason, including violation of these Terms.

You may stop using the App at any time by deleting it from your device.

Effect of Termination: Upon termination, all licenses granted to you will immediately cease. Data stored locally on your device or in your iCloud account will remain under your control. We do not store copies of your data.

11. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by:

• Posting the updated Terms on this website
• Updating the "Last Updated" date at the top of this document
• Providing notice within the App (if technically feasible)

Your continued use of the App after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the App.

12. Governing Law and Disputes

Governing Law: These Terms are governed by the laws of the State of Illinois, United States, without regard to its conflict of law provisions.

Venue: Any disputes arising from these Terms or your use of the App shall be resolved in the state or federal courts located in Sangamon County, Illinois. You consent to the personal jurisdiction of these courts.

Arbitration: You and Low Latency Labs LLC agree that any dispute arising from these Terms or your use of the App shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for disputes involving intellectual property rights or claims for injunctive relief. Arbitration shall take place in Springfield, Illinois, and shall be conducted by a single arbitrator. The arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class Action Waiver: You agree to resolve disputes on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14. Indemnification

You agree to indemnify, defend, and hold harmless Low Latency Labs LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the App
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Any content you create, store, or transmit through the App
• Any dispute between you and a third party related to your use of the App

This indemnification obligation shall survive the termination of these Terms and your use of the App.

15. Force Majeure

Low Latency Labs LLC shall not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather events
• Epidemics, pandemics, or public health emergencies
• War, terrorism, civil unrest, or government actions
• Changes to third-party platforms, including Apple's App Store, iOS, or related services
• Internet or telecommunications failures
• Power outages or infrastructure failures
• Changes in applicable laws or regulations

In such events, our obligations shall be suspended for the duration of the force majeure event.

16. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Low Latency Labs LLC. No waiver shall be deemed a continuing waiver or waiver of any other provision.

17. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Low Latency Labs LLC may assign, transfer, or delegate any of its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. Any attempted assignment in violation of this section shall be void.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Low Latency Labs LLC regarding the App and supersede all prior agreements and understandings.

19. Contact Information

For questions about these Terms, please contact us at the email address above.